FAQs
Frequently Asked Questions
How do I choose the right size for my dog?
Measure your dog’s back length, chest girth, and neck. Compare the numbers with our size chart on each product page. If your dog is between sizes, we generally recommend sizing up for comfort and mobility.
Can my dog try on the item to check the fit?
Yes. Your dog can try it on indoors to check sizing. Please ensure the item stays clean and free of fur so it can be returned or exchanged smoothly.
Do you offer returns or exchanges?
Yes. We offer easy returns and exchanges within 30 days of delivery. Items must be clean, hair-free, and in re-sellable condition. Visit our Return & Exchange page to start the process.
How long does shipping take?
Standard shipping is free on every product. Delivery times vary by destination, stock and fulfillment service. See our Shipping Policy for regional estimates, or contact support@mezkui.com for help with a specific delivery date.
Where do you ship?
We ship to the United States, United Kingdom, Australia, Germany, Spain, France and Portugal. European orders to Germany, Spain, France and Portugal are served from German inventory. Availability depends on your destination and local stock.
Standard shipping is free on every product. See our Shipping Policy for details.
Are your materials safe for dogs?
Yes. We use the same premium, human-grade materials found in outdoor gear — safe for your dog, gentle on the skin, and mindful of the environment.
How can I contact customer support?
You can reach us anytime through our Contact Us page or our support email support@mezkui.com. We aim to reply within 24 hours.
Do you work with influencers or affiliates?
Absolutely. If you’re a creator or adventurer who loves exploring with your dog, apply for our affiliate program through the link in the footer.